Shipping Policy
Getting your shoes to you
Wherever you are in the world, the same thing happens: your order is checked, boxed and handed to a carrier, and you can watch it the whole way. No delivery fee, whatever you spend.
Two stages, one parcel
The wait splits into two parts, and it helps to know which one you're in.
Stage one — with us
Within one to two days of ordering we confirm the details, apply any changes, run the pair through a quality check and pack it. Nothing leaves the building until it has passed that check.
Stage two — on the road
Your parcel travels from our international dispatch centre to your address. This is the longer stretch, and the one the table below covers.
How long it takes
| Destination | Normal weeks | Busy season |
|---|---|---|
| United States | 3–9 business days | 4–13 business days |
| United Kingdom | 3–9 business days | 4–13 business days |
| Canada | 3–9 business days | 4–13 business days |
| Australia | 3–9 business days | 4–13 business days |
| Everywhere else | Get in touch and we'll give you a realistic estimate for your country. | |
What those numbers don't include. Customs inspections and duty processing sit outside our control and can add days to any international parcel. The same goes for the weeks around Christmas, New Year, Black Friday and Valentine's Day, when every carrier in the world is moving more than it can comfortably handle.
What it costs
| What you get | Details | Price |
|---|---|---|
| Standard delivery | Full tracking from dispatch to doorstep, on every order regardless of value. | Free |
| Transit cover | Protection against loss, theft or damage while your parcel is in transit, up to the value declared at checkout. | Included |
If something happens in transit
Cover applies while your parcel is on the move. Here is what it does and doesn't stretch to.
Covered
- Parcels that go missing en route.
- Parcels stolen after delivery is recorded.
- Damage caused while the parcel was being handled.
Not covered
- A parcel that simply arrives later than expected.
- Knock-on costs, such as an event you missed.
- Faults that existed before the parcel was handed over.
Making a claim
- Move quickly. Damaged goods need reporting within 7 days of arrival. A parcel you believe is lost gives you 14 days.
- Gather the evidence. Photographs of the damage, and anything that shows what the parcel was worth.
- Send it over. Email everything to info@stryde-footwear.com and we'll take it from there.
Watch it travel
Every order is trackable in real time from the moment it leaves us.
Track my orderChanging an order
Speed cuts both ways. Because packing starts as soon as your order lands, we can rarely change or cancel it afterwards. If you spot a mistake, especially in the delivery address, email us straight away and we'll do what we can before the parcel is sealed.
Questions about a delivery? info@stryde-footwear.com, Monday to Friday. We'll get back to you as fast as we can.