FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)
Last updated: 2024/06/20

1. HOW CAN I PLACE AN ORDER?
To place an order, navigate to the product page through our website menu. Select your desired product, size, and color, then click “Add to Cart”. Proceed to checkout, confirm your details, and complete payment.

2: HOW CAN I TRACK MY ORDER?
After placing an order, you will receive an email with your tracking information within 1-3 business days. Track your order status via the provided link. If you haven't received tracking information, please contact us at support@stryde-footwear.com, and we will provide an update promptly.

3: HOW LONG DOES DELIVERY TAKE?
Orders typically arrive within 3-7 business days in Australia. During busy periods such as holidays or sales, delivery might take a few days longer.

4: CAN I MODIFY OR CANCEL MY ORDER?
You can modify or cancel your order within 1 hour after placing it. Please contact us immediately at support@stryde-footwear.com with your order details.

5: HOW DO I RETURN OR EXCHANGE MY PRODUCT?
Please refer to our Return Policy page for detailed instructions on returns and exchanges.

6: WHAT PAYMENT OPTIONS ARE AVAILABLE?
We accept payments via Mastercard, Visa, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

7: DO YOU OFFER PAYMENT INSTALLMENTS?
Yes, we offer Shop Pay Installments as a flexible payment option.

8: HOW SHOULD I CARE FOR MY STRYDE FOOTWEAR?

  • Hand Wash Only: Remove insoles and laces, gently wash with mild detergent, and air dry.
  • Do Not: Machine wash, tumble dry, or expose to direct heat.

9: ARE STRYDE SHOES WATERPROOF?
Yes, our shoes feature Stryde Waterproof Technology, ensuring your feet stay dry in wet conditions.

10: WHAT MATERIALS ARE USED IN STRYDE SHOES?

  • Upper Material: Premium Stryde Vegan Leather
  • Inner Lining: Breathable Stryde Comfort Knit
  • Outsole: Stryde Grip Multi-Traction sole for superior grip across various terrains.

11: DO I NEED TO WEAR SOCKS WITH STRYDE SHOES?
For the best "barefoot experience," we recommend going sockless. However, wearing socks is a matter of personal preference.

12: WHAT IS YOUR RETURN POLICY?
Our Return Policy provides detailed information on returns. Visit our [Return Policy page](insert link) for more details.

13: HOW CAN I UNSUBSCRIBE FROM YOUR EMAIL LIST?
You can unsubscribe by clicking "Unsubscribe" at the bottom of our emails.

14: DO YOU SHIP INTERNATIONALLY?
Currently, we only ship within Australia. Stay tuned for updates regarding international shipping in the future.

15: WHAT IF I RECEIVE A DEFECTIVE PRODUCT?
If you receive a defective item, please contact support@stryde-footwear.com within 7 days, and we will replace the item promptly.

15: MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?
Please email us at support@stryde-footwear.com within 5 days of receipt with clear photos of the damaged product and packaging. We will resolve this issue promptly.

16: I PROVIDED THE WRONG SHIPPING ADDRESS. WHAT CAN I DO?
Contact us immediately at support@stryde-footwear.com to correct your shipping address. If the order has shipped, changes may not be possible.

17: CAN I RETURN ITEMS FROM A PROMOTIONAL SALE?
Items purchased during promotional sales can be returned but are limited to a maximum of 2 items per order.

17: CAN I SHOP IN MY LOCAL CURRENCY?
Yes, our website supports local currency conversions for your convenience.

18: DO YOU HAVE A PHYSICAL STORE?
Currently, we operate exclusively online.

19: SHOULD I WEAR SOCKS WITH STRYDE BAREFOOT SHOES?
To fully enjoy the Stryde barefoot experience, we recommend wearing them sock-free, though it's ultimately up to your personal comfort preference.

20: WHAT IS YOUR CONTACT INFORMATION?
For further assistance, please reach out to our support team:

Our support team is available Monday through Friday and will assist you as soon as possible.

Thank you for choosing Stryde Footwear!